Privacy Policy

Introduction

Xovion Labs ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit xovionlabs.com or interact with our services, how we use it, and the choices you have. We don't sell your data — full stop.

Information We Collect

We collect information you provide directly and data generated by your use of the site:

• Name and email address — submitted via our contact form or when you subscribe to communications.
• Phone number — when you voluntarily provide it on a form to receive SMS follow-up.
• SMS opt-in consent records — timestamp, source page, and the consent language displayed at the time of opt-in.
• Form inputs — business type, service interest, and any message you include.
• Usage and analytics data — pages visited, referral source, browser type, and general geographic region, collected in aggregate.

How We Use Your Information

• Respond to your inquiry and follow up on your project or service interest.
• Send SMS messages when you have explicitly opted in by checking the consent box and providing your phone number.
• Send marketing or newsletter emails if you have subscribed to receive them.
• Analyze site usage to improve our content and services.
• Comply with legal obligations.

SMS / Text Messaging Communications

We may send SMS messages to you only when you have explicitly opted in by providing your phone number and checking the consent checkbox on our contact form.

Information Sharing

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Service providers — tools we use to operate our business (CRM, email delivery, SMS infrastructure) that are contractually bound to protect your data and prohibited from using it for their own purposes.
• Legal requirements — if required by law, subpoena, or to protect the rights and safety of Xovion Labs or others.
• Business transfers — in the event of a merger or acquisition, your data would transfer as a business asset under the same privacy obligations.

Data Retention

We retain your information for as long as necessary to fulfill the purpose for which it was collected — typically the duration of our business relationship plus a reasonable period afterward for legal and record-keeping purposes. SMS opt-in consent records are retained for a minimum of four years to satisfy carrier compliance requirements. To request deletion of your data, contact us at the address below.

Data Security

We use industry-standard safeguards to protect your information — including encrypted connections (HTTPS), access controls, and trusted third-party infrastructure. No method of transmission over the internet is 100% secure. If you believe your information has been compromised, contact us immediately at hello@xovionlabs.com.

Your Rights

You have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal retention requirements.
• Opt-out of SMS — reply STOP to any SMS message at any time, with no questions asked.
• Opt-out of email marketing — use the unsubscribe link in any marketing email.

To exercise any of these rights, email us at hello@xovionlabs.com.

Cookies & Tracking

Our site may use cookies and similar technologies to understand how visitors use the site and to remember preferences. Analytics cookies collect data in aggregate and do not identify you personally. You can disable cookies in your browser settings; some site features may not function as intended if you do.

Third-Party Services

We use third-party tools to operate the site and deliver our services, which may include analytics platforms, CRM software (GoHighLevel), SMS and voice infrastructure (Twilio), and email delivery providers. Each operates under its own privacy policy. We use these services only to the extent necessary to run our business and do not authorize them to use your information for their own marketing.

Children's Privacy

Our services are intended for business owners and adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted information to us, contact us immediately and we will delete it.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the "Last Updated" date at the top of this page. Material changes will be communicated via email if you're on our list, or via a notice on the site. Continued use of our services after changes take effect constitutes acceptance of the updated policy.